REFUND & RETURN POLICY

RETURNS

Our policy lasts 14 days from the delivery date.
If 14 days have passed since your order was delivered, unfortunately we cannot offer you a refund or exchange.

Each order is eligible for only one exchange. Any additional exchanges will be at your expense.

Return shipping costs are the responsibility of the customer.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

The item must be unused
The item must be in its original condition
The item must be in its original packaging
A proof of purchase is required

To request a return, contact us at:

📧 contact@smartilano.com

Subject: Return Request

NON-RETURNABLE ITEMS

The following items cannot be returned:

Perishable goods (food, flowers, etc.)
Gift cards
Downloadable software
Health & personal care items

Hygiene Policy (Important)

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

Underwear
Swimwear
Intimate products
Opened cosmetic products

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:

Contact us within 7 days
Provide photos of the product and packaging

We will either:

Replace the item at our expense
Or issue a full refund

PARTIAL REFUNDS (IF APPLICABLE)

Partial refunds may be granted if:

The item is not in original condition
The item is damaged (not due to our error)
The return is made after 14 days

EXCHANGE OPTIONS (SPECIAL CASE)

For non-returnable items (such as swimwear or underwear):– Exchange

We can send you a replacement (different size/model).
Shipping costs will be at your expense, and you may keep the original item.

REFUNDS

Once your return is received and inspected:

You will receive a confirmation email
If approved, your refund will be processed within 24–72 hours

Refunds will be issued to your original payment method.

SHIPPING DELAYS

Delivery times may be affected by external factors.

Delays under 30 days → NOT eligible for refund
Delays over 30 days → Eligible for refund upon request

ORDER CANCELLATION

Orders can only be canceled before processing or shipping.

If the order has already been shipped:

Cancellation is no longer possible
You must wait to receive the item and request a return

REFUNDS AFTER SHIPPING

To receive a refund after shipping:

You must wait for delivery
Then return the item following our return process

WRONG ADDRESS DISCLAIMER

Smartilano is not responsible for lost packages due to:

Incorrect or incomplete shipping address provided by the customer

In this case, no refund will be issued.

UNCLAIMED OR RETURNED PACKAGES

If a package is returned due to:

Incorrect address
Customer absence
Failure to pick up the package

Then:

Reshipping costs are the responsibility of the customer

If the customer refuses reshipping and requests a refund:

A $19 processing fee will be deducted

LATE OR MISSING REFUNDS

If you have not received your refund:

Check your bank account
Contact your bank
Processing times may vary

If the issue persists, contact us: